Right of rescission
The Client has the right to terminate the Purchase Agreement, at its discretion and without cause, within 14 days (“withdrawal period”).
The withdrawal period expires (I) 14 days after the Client or a third party, different form the courier, enter in possession of the Products or (II) in case of a Purchase Agreement relating to multiple Products ordered in a single order and delivered separately, 14 days after the Client or a third party, different from the courier, enter into possession of the last item.
To exercise the right of withdrawal, the Client must inform Neuner’s (Neuner’s Gesundheit & Wellness GmbH, A-6322 Kirchbichl, Hans-Neuner-Straße 1, phone +43 5332 72544, fax +43 5332 72544 17, email firstname.lastname@example.org) of their decision to terminate the Purchase Agreement by a clear statement (e.i. a letter sent by post, fax, or e-mail). The Client may use themodel cancellation form but this is not obligatory:
Herewith I withdraw the contract over the purchase of
the following goods (*)
Ordered on the / arrived on the (date)
Name of the purchaser
Address of the purchaser
Signature of the purchaser, date, place
In order to take advantage of the withdrawal period, the Client must send the notice of withdrawal before the expiration of the withdrawal period.
If the Client terminates the Purchase Agreement, all the payments made in favor of Neuner’s will be refunded, excluding costs of delivery or additional costs arising from the choice by the Client of a type of delivery, without undue delay and in any case not later than 14 days from the date on which Neuner’s was informed of the Client's decision to terminate the Purchase Agreement. Refunds will be made using the same method of payment used by the Client for the purchase of the Products, unless it is expressly agreed otherwise. In any case, the Client will not bear any cost. Refunds can be suspended until receipt of the goods or until the demonstration by the consumer of having sent back the goods, whichever comes first.
The Client must send back the Products or deliver to Neuner’s at Neuner’s Gesundheit & Wellness GmbH, A-6322 Kirchbichl, Hans-Neuner-Straße 1 without undue delay and in any case within 14 days from the day of the exercise of the right to withdrawal. The deadline is respected if the Client sent back the Products before the expiration of the period of 14 days. Direct costs of returning the Products will be paid by the Client. Products that are returned should only have been handled to the extent necessary to establish the nature, characteristics and functioning of the Products.
In any case, the Client cannot exercise the right to withdrawal in the case of goods sealed for reasons of hygiene or related to health protection that have been unsealed after delivery.